Workforce Management Senior Analyst (WFM Senior Analyst)

Company description:

Peace of mind, just a click away

We provide peace of mind to our clients and customers with transparent, simple and intuitive solutions, supporting customers throughout key moments of life, fully digitalized with the ‘human touch'. This is why we are a leader in our field. Our approach to helping people sets us apart, because we believe technology should always have a heart.

Are you an analytical thinker with a passion for workforce planning and optimization? Do you enjoy working independently while being part of a supportive regional team? This role offers the opportunity to work closely with regional teams while managing local execution.

What You'll Do

• Design and analyze forecasting models to optimize workforce planning

• Collaborate with regional teams while owning local execution

• Provide insights and recommendations to enhance operational efficiency

• Create and automate data-driven reports to support business decisions

• Work to support multiple operation teams in Thailand

• Report to the APAC regional manager based overseas

What We're Looking For

• 4+ years of experience in data analysis, workforce planning, or business intelligence

• Strong skills in Excel, SQL, BI tools, and workforce management platforms (Verint, Nice, Genesys, etc.)

• Experience in call centers, customer service, or operations

• Ability to work independently while staying connected with global teams

• Fluent in English and Thai

• Preferred qualifications include experience with Agile methodologies and data visualization tools.

68674 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.