WFM & Cost Live Channel Experience-WFM Manager-Customer Care

Lazada Ltd.
Thailand

Job Description

Job Description

Budget Analysis: Analyze workforce-related expenses and identify opportunities to optimize labor costs without compromising service quality.
Cost Forecasting: Develop accurate forecasts of workforce expenses based on demand, historical data, and market conditions.
Resource Allocation: Collaborate with department heads to determine cost-effective resource allocation strategies.
Cost Reduction Initiatives: Lead initiatives aimed at reducing overhead and operational costs through improved workforce planning and management.
Financial Reporting: Prepare and present detailed financial reports on workforce costs to senior management, highlighting key insights and recommendations.
Vendor Management: Oversee relationships with external vendors or consultants related to workforce management to ensure cost-effectiveness and quality service delivery.

Job Requirements

Bachelor’s degree preferably in Business administration or finance.
Proven experience in workforce management, vendor management, Project Management
Strong skills in identifying issues and implementing effective solutions related to customer experience elevation and cost optimization
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Strong Stakeholder management internal and external

Hiring Company

Lazada Ltd.

Lazada Group is pioneering e-Commerce across Southeast Asia. Launched in 2012, Lazada Group has grown to become the leading online shopping and selling destination in Southeast Asia. The company has... (More)

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