Tour Sales & Customer Service Agent

Key Responsibilities:

• Customer Inquiry Management:

  • Respond to customer inquiries via email, phone, and chat applications promptly and professionally.

  • Provide clear, concise information to customers regarding tour packages, pricing, availability, and other services.

• Reservation and Itinerary Preparation:

  • Double-check all reservations, job records, and travel details to ensure accuracy.

  • Prepare customized travel itineraries when necessary, ensuring clients’ preferences are accurately represented.

• Partner Coordination:

  • Handle the reservation process for accommodations, transportation, and tour guides, ensuring all arrangements meet the customers' needs and expectations.

• Customer Complaint Handling and Solutions:

  • Address and resolve customer complaints in a timely and professional manner.

  • Provide appropriate solutions and alternatives, ensuring customer satisfaction while maintaining relationships with stakeholders.

• Customized Quotation Management:

  • Provide customers with quotations for customized tour programs, ensuring that the details align with customer preferences and expectations.

• Collaboration with Marketing and Product Teams:

  • Work closely with the marketing and product teams to ensure all product information (pricing, promotions, images) is up-to-date and accurately represented in sales materials.

  • Assist in promoting new tours, pricing, and special offers to customers.

Qualifications 

• Proficient in English and Thai (verbal and written).

• At least 2 year of experience in tour operations, travel consultants or customer service in the tourism industry.

• Strong sales and negotiation skills to promote, sell, and close tour packages while negotiating with suppliers.

• Excellent communication skills to effectively interact with customers, suppliers, and colleagues.

• Attention to detail in organizing itineraries, bookings, and transport arrangements for smooth tour execution.

• Strong problem-solving abilities to address issues quickly and efficiently.

• Time management and organizational skills to handle multiple tours, clients, and tasks simultaneously.

• Team player with the ability to collaborate effectively.

• Can-do attitude with a proactive approach to challenges.

• Flexible to work rotating shifts.

Personal Attributes

• Passion for Travel: A genuine interest in travel and exploring new destinations can enhance your ability to sell tours and connect with clients.

• Teamwork: Ability to work well with other team members, guides, drivers, and vendors.

• Adaptability and Flexibility: Travel plans may change unexpectedly, so being flexible and adaptable is important.

• Attention to Customer Needs: Being able to understand the desires and preferences of customers and tailoring tours to meet their needs.
   

Benefits 

• Annual vacation leaves starting from 6 days per year up to 14 days per year

• Social security

• Group health insurance

• Annual salary adjustment according to company regulations.

• Annual bonus based on performance 

• Courses to promote employees' skills to advance in their careers.

• Annual outings, activities, and parties organized by the company

• Rest and recreation area: games room, pool table, ping pong table, and various games For employees to relax and have fun.

• Employees privilege to visit attractions and activities across Thailand.

• Salary plus incentive