Supervisor Call Center (Thai-English Skill)

Salary: 33,000 - 38,000 THB

MOCAP Limited
Bangkok Metropolitan Region

Posted

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Job Description

About the role

We are seeking an experienced Supervisor Call Center (Thai-English Skill) to join our team at MOCAP Limited'. In this contract role, you will be responsible for leading and managing a team of call centre agents, ensuring efficient and effective customer service delivery. The position is based in the Bangkok Metropolitan Region.

What you'll be doing

Supervising and coaching a team of call centre agents to maintain high levels of customer satisfactionMonitoring and evaluating team and individual performance, providing feedback and support for continuous improvementDeveloping staff schedules and work plans to meet business needs and ensure appropriate coverageIdentifying training requirements and coordinating the implementation of training programsResolving complex customer inquiries and escalating issues as neededAnalysing call centre data and metrics to identify trends and opportunities for process improvementsCollaborating with other departments to ensure seamless customer experience

What we're looking for

Proven experience as a call centre supervisor or team leader, preferably in a customer service or contact centre environmentExcellent communication and interpersonal skills, with the ability to effectively lead and motivate a teamStrong problem-solving and decision-making abilities, with the capacity to handle complex customer inquiriesProficiency in both Thai and English languages, both written and verbalFamiliarity with call centre metrics and data analysis to drive continuous improvementKnowledge of call centre operations, including staffing, scheduling, and workflow management

What we offer

At MOCAP Limited', we are committed to providing a supportive and inclusive work environment that fosters professional growth and development. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits to support your work-life balance.

About us

MOCAP Limited' is a leading provider of innovative call centre solutions, serving clients across various industries. With a strong focus on customer service excellence, we are dedicated to empowering our teams to deliver exceptional experiences. Join us as we continue to expand our operations and drive the future of call centre services.

Apply now and be part of our dynamic team at MOCAP Limited'.

Specialization: Call Centre & Customer Service
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Hiring Company

MOCAP Limited

บริษัท เอ็มโอแค็ป จำกัด ผู้นำธุรกิจด้าน Outsourcing Contact Center และ BPO (Business Process Outsourcing) ต้องการรับสมัครผู้ร่วมงานที่มีความสามารถในการติดต่อสื่อสาร รักงานด้านการให้บริการ และเป็นผู้มีความคิดริเริ่มสร้างสรรค์ เข้าร่วมงานกับบริษัทเป็นจำนวนมาก หากสนใจจะเข้าร่วมงานกับทางบริษัท ท่านสามารถสมัครงานได้โดยส่งอีเมล์สมัครงานมาที่ Apply Now หรือติดต่อโดยตรงที่หมายเลข 02-203 9015, 02-203 9058, 02-203 9073 (More)

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