Site Responsible (CS) (Chatuchak) (Spaces Phahon 19)

Position: Site Responsible (Customer Service / Receptionist)

Reports to: Site Manager

Working Hours: 5 Days/Week (8 Working Hours, 1 Hour Break) as per scheduled by Site Manager. 

Site Location: Spaces Phahon 19 (Phahon Yothin - Chatuchak)

Fitness24Seven

A Swedish-owned fitness center chain. We lead people to a healthier life no matter who you are or where you live. At Fitness24Seven we wish everyone to have access to exercise. By running an international fitness business, with the ambition to always develop and expand, we open our doors 24 hours a day for training and exercise. Our mission is to provide the best value options in the fitness industry in Europe, Asia, Central- and South America. We will do this through availability, hospitality, and functionality at an attractive price.

Role & Responsibilities:

• Be a F24s ambassador and add value to members in every aspect of your daily work by helping our members and creating a community feeling.

• Be proactive in picking up member needs and create additional value to retain members and exceed member expectations.

• Cooperate with colleagues to achieve development and progress at the site, within the region and the company.

• Contribute to customer experience by always striving for innovative thinking and changes that improve service for our members.

• Motivating members in an inspiring way on the customers terms.

• Inspire and promote Fitness24Sevens full offer of training, gyms and products to ensure retention of members.

• Treat our members with great hospitality to secure excellent customer service and fuss free training.

• Daily and weekly planning of administrative and operational tasks on the site according to our workflow: Help, Maintain, retain. 

• Follow up on KPIs with the immediate manager to ensure that the site reaches budget targets in retention of members, NPS and other KPIs.

• Secure that processes and guidelines supplied by Management group/HQ and RM are implemented and followed and benefit the customers.

• Maintain good professional cooperation with company partners such as property owners, janitors, suppliers and other partners.

•  Always be an ambassador, a good role model and inspire others to be hospitable and work according to company values.

• Responsible for effectively managing service errands to keep the site AFF and increase customer service.

• Responsible for planning and maintaining AFF in the most efficient and cost-conscious way.

• Support and help our members in the gym to enable secure training and great hospitality.

• Responsible for daily maintenance of equipment to secure fuss-free training.

Qualifications:

• Fresh Graduates are welcome!

• Bachelor’s degree in related field

• High Vocational are also considered. 

• Able to use English for communication in both writing and speaking (Simple English Communication)

• Love working in Hospitality.