Senior Transaction Coordinator (Phuket or Samui)

Job Summary:

We are seeking a highly organized and detail-oriented Senior Transaction Coordinator to oversee and manage the property transfer process from sale agreement to title transfer. This role will serve as the central point of contact between agents, clients, developers, legal parties, and government offices. As a senior-level team member, resolve escalated issues, and work with the head of transaction on process improvements that elevate the customer experience and streamline internal operations.

Key Responsibilities:

Transaction Management

• Coordinate the entire transfer registration process at the Land Office, ensuring all required documents are prepared and submitted on time.

• Liaise with clients, agents, developers, and banks to ensure a smooth and timely handover.

• Track key transaction milestones and proactively address any delays or bottlenecks.

• Ensure compliance with legal, regulatory, and internal policy requirements for property transactions.

• Support other Transaction Coordinators as a team on daily tasks, documentation standards, and communication.

• Act as the escalation point for complex cases or urgent client matters.

• Identify inefficiencies in the transaction process and propose actionable improvements.

• Work cross-functionally with Sales Admin, Legal, and Finance teams to align operations.

Client & Agent Support

• Provide high-level customer service and maintain proactive communication with clients and agents.

• Explain the steps of the transaction process clearly and professionally.

• Troubleshoot problems that arise during registration or document collection.

Requirements:

• Bachelor’s degree or equivalent work experience in Real Estate, Law, Business, or a related field

• 3+ years of experience as a Transaction Coordinator or in a similar real estate operations role

• Deep understanding of the transfer registration process in Thailand (or local property laws)

• Strong organizational and time-management skills

• Excellent written and verbal communication in Thai and English language

• Ability to manage multiple complex cases simultaneously with high attention to detail

• Tech-savvy with experience using CRM tools and Google Workspace

Preferred Qualifications:

• Prior experience managing or mentoring a team

• Familiarity with legal document review and coordination with Land Offices

• Experience working in a high-volume, fast-paced real estate environment

• Customer-first mindset with a proactive and solution-driven approach

What We Offer:

• Competitive salary and performance-based bonuses

• Professional development opportunities

• Dynamic and supportive team environment

• Opportunities for growth within a fast-paced, innovative company