Senior Sales Support (Customer Service) - Sales / Technical Service departments

Responsibilities: 

• Coordinate and manage all incoming requests from clients with high level of interpersonal skills to ensure customer satisfaction. 
• Handle all incoming requests related to services from customers and inter-departments. 
• Assign all the enquiries to the correct parties and provide good customer service skills by responding on the enquiry within a set time frame. 
• Plan and Manage schedule for the engineers and required tools to ensure smooth process. 
• Monitor closely on the job assigned to engineers, anticipate potential issues and amend schedules reasonably to ensure turnaround time is meet. 
• Provide the best solutions to customers and engineers when there is a change in schedule. 
• Handle stock availability for spare parts and liaise closely with Internal and External departments (Operations, Warehouse etc.) to oversee the timely arrival for the spare parts. 
• Data management for routine report generation and service planning. 
• Review and implement process improvements to better departmental workflow and efficiency for the improvement of quality and monitors work to ensure quality is met.  
• Any other ad-hoc tasks as assigned by the Manager. 
   

Requirements:

• Min Diploma or equivalent
• Good in Customer Service and Problem Solving. 
• Good time management and prioritization skills   
• An organized, meticulous and disciplined person with a good eye for details  
• Good proficiency in written and spoken English  
• Proficient in MS Office – Word, Excel, PowerPoint 
• The resume/CV must be written in English