Senior Customer Support Officer

Responsibilities

1. Plan and conduct meetings to ensure that the service is in line with the established plan. 

2. Provide customer support via telephone, email, Facebook, and Line OA. 

3. Develop campaigns to build relationships with customers through telephone, email, Facebook, and Line OA. 

4. Provide confident customer support by offering accurate service advice and efficiently resolving customer problems.

5. Coordinate with various departments within the organization to efficiently serve customers. 

6. Respond to all customer needs promptly and effectively manage unexpected situations. 

7. Provide recommendations and support to customers. 

Qualifications

1. Bachelor's degree or higher with at least 2-3 years of customer service experience. 

2. Proficient in computer usage and Microsoft Office programs. 

3. Possess a positive attitude, patience, politeness, and a love for good human relations; able to work well with others. Have adaptability, excel in problem-solving, and can work well under pressure. 

4. Proficient in speaking, reading, and writing English. 

5. Able to work on Saturdays and Sundays, with a total of 5 working days per week.

Benefits

1. Social Security

2. Group Insurance

3. Various leave entitlements as mandated by law

4. Bonus (based on company performance)

5. Annual outings both domestic and international (based on company performance)

6. Free snacks and beverages

7. Recreational activities for special occasions and events

8. Employee relaxation areas