Sales Coordinator - Travel Industry

Key Responsibilities:

1. Email Management & Inquiry Tracking:
   • Record all inquiries in Podio, ensuring visibility across the team, and track their status in AXUS and Confluence systems.
   • Follow up to confirm timely responses, track inquiry progression, and identify if they evolve into proposals, ensuring no inquiry goes unaddressed.
2. Operational Briefing & Coordination:
   • Conduct briefings with Operations to cover all aspects of incoming trips, ensuring smooth planning and execution.
   • Lead regular coordination meetings to ensure a seamless handoff, particularly around Terms and Conditions (T&Cs) for client arrangements.
3. Sales Support:
   • Manage day-trip sales, including client communication, booking (when required during peak season), and follow-up for seamless execution.
   • Activate pre-sales process with lead Travel Designer. 
   • Activate post-sales process with lead Travel Designer.
4. Travel & Product Research:
   • Research hotel options to confirm availability, assess restrictions, and evaluate suitability for upcoming client trips.
   • Use Amadeus to check flight availability, schedules, and routes, coordinating relevant details with the team as needed.
5. Product Support & Development:
   • Provide additional support on product research and development as required, contributing to the continuous improvement of Smiling Albino’s offerings.
6. Peak-Time Operational Support:
   • Act as a support bridge during peak operational periods and Saturdays, assisting the Client Services team with client communication, booking confirmations, and inquiry follow-ups to ensure uninterrupted service delivery.