Resident Manager - Grande Centre Point Hotels

Work location : GRANDE CENTRE POINT LUMPHINI

About the Company

Grande Centre Point Hotels

One of Thailand’s premier hotel brand offers guests a true taste of Thailand through grande hospitality and practical functionality. Its unique designs reflect the different aspects of the kingdom’s rich culture and heritage. Our “Grande Your Stay” denotes grandeur as well of commitment in terms of space luxury, functional simplicity, and dedicated services. We strive to create a lasting memory for guests who choose to stay with us.

About the Role

The Resident Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining efficient and effective day-to-day management of the property. As the second-in-command to the General Manager, this role focuses on operational excellence, staff performance, and profitability while upholding brand standards.

Responsibilities

• Represent in all aspects in the absence of General Manager

• Ensure the smooth operational flow of all area of the hotel

• Staff organization and motivation of employees

• Maximizes customer satisfaction and retention

• Handle Customer Complaints & Customer Care Service

• Responsibility for budget and cost centers

• Compliance with legal requirements

• Dealing with potential security problems and safety hazards

• Resolving on-site issues at the hotel

• Coordinates with HR, supports training programs

• Apply the energy saving program and aim to Green Hotel standards

Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus).

• A minimum of 7–10 years of progressive experience in hotel operations, including at least 2 years in a managerial or leadership role.

Knowledge

• Expertise in budgeting, forecasting, and cost management.

• In-depth understanding of hotel standard operating procedures.

• Proficient in using MS Office Suite and hotel management software.

• Skilled in preparing and analyzing operational profit & loss reports.

• Strong understanding of human resource management and team dynamics.

Skills

• Fluency in relevant languages to communicate effectively with diverse guests and staff.

• Strong managerial and leadership skills.

• Ability to think clearly and make quick decisions under pressure.

• Excellent numeracy skills and logistical planning abilities.

• Exceptional communication and interpersonal skills.

• Proven ability to lead, inspire, and motivate a team to achieve goals.

Attributes

• Smart, professional appearance with a well-groomed personality.

• Maintains a calm, composed demeanor in high-pressure situations.

• Balances guest satisfaction with business priorities effectively.

• Demonstrates flexibility, a proactive “can-do” attitude, and a commitment to excellence.

• High energy levels, patience, and a focus on delivering exceptional service.

• Outstanding problem-solving abilities with a strategic and customer-centric approach.