Provider Payment Operations, Team Lead

About the Role:

At Allianz Partners, we are pioneers in delivering exceptional assistance services across Roadside Assistance, Medical Assistance, Health, and Travel Health sectors. As the Provider Payment Operations, Team Lead, you will be at the heart of our operations, leading a dynamic team that ensures seamless payment processes for our valued service providers. You will be the key contact for local teams, business units, and our Global Office, playing a crucial role in enhancing efficiency and driving transformative automation initiatives. Your leadership will empower the team to achieve outstanding results.

Key Responsibilities:

• Lead and inspire the Provider Invoice Management Team to excel in achieving quantity and quality goals.

• Ensure timely and efficient payment of invoices, upholding our commitment to service excellence.

• Spearhead process efficiency and cutting-edge automation projects in collaboration with Allianz Partners Global Office.

• Foster strong relationships with interface partners, ensuring seamless coordination and resolution of special cases.

• Deliver insightful reports to management, showcasing your strategic impact.

• Drive continuous improvement by tracking and resolving defects and tickets in Jira.

• Equip your team with the skills to adapt to process changes, creating engaging training materials.

• Manage workload distribution, implementing innovative solutions to tackle backlogs.

• Welcome and mentor new team members, nurturing their growth and integration.

• Oversee the entire payment process, ensuring precision and excellence.

• Communicate effectively with service providers, building lasting partnerships

What You’ll Need:

• Proven leadership experience, with a track record of inspiring teams to success.

• Expertise in handling KPIs and contract terms with finesse.

• Tech-savvy, with a knack for mastering new software quickly.

• Native Thai language proficiency and exceptional English skills (C2 level).

• Strong decision-making capabilities and assertiveness.

• Stellar communication and social skills, thriving in team environments.

• Analytical and methodical thinker, skilled in process and project management.

• Accounting knowledge is a plus, enhancing your strategic insights.

Key benefits/What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

71773 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent