Ocean Export Operation

Job Summary:
The Ocean Export Operation will assist in managing the end-to-end ocean export process. This role requires interaction with customers, carriers, and internal departments to ensure timely and accurate shipments. The ideal candidate should have a basic understanding of international logistics and a customer-centric approach.

Key Responsibilities:

1. Shipment Coordination:
   • Coordinate and arrange ocean export shipments from start to finish, including booking with carriers, preparing shipping documentation, and ensuring adherence to customer and regulatory requirements.
   • Track shipments to ensure on-time departure and delivery, resolving issues that arise during transit.
2. Documentation:
   • Prepare and review shipping documents such as bills of lading, export declarations, packing lists, and invoices to ensure accuracy and compliance with local and international regulations.
   • Ensure all documentation is properly submitted to relevant parties (customs, carriers, and customers) in a timely manner.
3. Customer Service:
   • Act as the primary point of contact for customers regarding their ocean export shipments, providing timely updates on status, handling inquiries, and resolving issues.
   • Ensure customer satisfaction through prompt, professional, and proactive communication.
4. Carrier Liaison:
   • Communicate with ocean carriers, NVOCCs, and other service providers to confirm bookings, and ensure space allocation
5. Compliance:
   • Ensure compliance with international shipping laws and regulations, including customs and other government requirements.
   • Stay updated on export rules, regulations, and carrier procedures.
6. Cost Control:
   • Verify accuracy of carrier invoices, ensuring agreed-upon rates and services.
7. Collaboration:
   • Work closely with internal departments such as sales, import/export operations, and accounting to ensure a smooth and efficient shipping process.
   • Support the team with administrative tasks and any ad hoc duties as assigned
8. Data Entry & Management:
   • Accurately input shipment details and relevant customer data into the company’s freight management system or databases.
   • Maintain and update records for all shipments, including tracking, status updates, costs, and documentation.
   • Ensure data integrity and accuracy to facilitate smooth communication with internal teams and external customers.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, or related field is a plus
• 1-2 years of experience in customer service, preferably within the freight forwarding or logistics industry (ocean export experience is a plus).
• Basic understanding of international freight forwarding, ocean shipping, and export documentation.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Problem-solving mindset and a proactive approach to customer service.

Key Competencies:

• Customer-Focused: Dedicated to meeting the expectations and requirements of customers.
• Attention to Detail: Ensures that all tasks are completed accurately and thoroughly.
• Problem Solving: Ability to identify issues and implement solutions promptly.
• Teamwork: Works collaboratively with others to achieve company goals.
• Time Management: Ability to manage multiple priorities effectively.
• Data Accuracy: Ability to input and manage data with a high level of accuracy and attention to detail.

Note: This JD is intended to describe the general nature of the job role and is not an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to amend or assign other duties as necessary.