IT Service Engineer

Responsibilities

• Execute projects for ASH infrastructure related projects using various technology solutions.
  - Windows upgrading
  - Patch Management
  - Office Infra. Project

• Server Planning Support  for Application (ARB Material) and Support the roll-out of new applications

• Infrastructure design & solution, Middleware Operation

• Maintain inventories of hardware and software including S/W Life Cycle Management and

• Technical & Security consult and operation 

• Act as 2nd Tier Support to Provide infrastructure services to ASH users, ASH Application Team and Honda Subsidiaries to resolve technical issues and run operation. 

• Continuously monitor and maintain systems and networks

• Incident/Service Support aligned with SLA. Diagnose and troubleshoot system and network problems, software faults or hardware complications. Keep a record of issues, along with solutions, to refer back to in future instances

• Documenting and maintaining run books and operations documents for the transitioned network services, enforcing systems standards and providing feedback that helps to improve these standards.

• Manage Vendor in accordance to Operation

• Any other tasks assigned by supervisor

Qualifications

• Bachelor’s Degree in Computer science / Information Technology / Business Administrator.

• 3-5 years experience in Server and Infra. Operation

• Self-driven and the ability to work independently, whilst follow the standard guideline and procedure

• Proficiency in communication skill in English and Thai.

• Have knowledge about Windows, Websphere, Oracle, VM Ware, Network Devices, VDI

• Critical thinking and analytical abilities to approach issues systematically and find solutions. 

• Staying updated with emerging technologies and adapting to changing IT environments 

• Ability to initiate or run project is a plus