Facility and Tenant Management Manager

Job Responsibilities:

• Oversee building operations including maintenance, repairs, security, and cleaning services.

• Develop and implement preventive maintenance plans and standard operating procedures.

• Manage vendor contracts and service level agreements.

• Ensure compliance with health, safety, and environmental regulations.

• Act as the primary point of contact for tenant communication and service requests.

• Address and resolve tenant concerns in a timely and professional manner.

• Facilitate onboarding and offboarding processes for new and departing tenants.

• Conduct regular tenant satisfaction surveys and follow up on feedback.

• Develop and manage facility budgets and track expenses against forecasts.

• Maintain accurate records and documentation of facility operations and tenant interactions.

• Supervise and support maintenance and support staff.

• Provide training and guidance to ensure consistent service delivery.

• Promote a culture of continuous improvement and high service standards.

Qualifications:

• Bachelor’s degree in Facility Management, Business Administration, Property Management, or a related field.

• 5+ years of experience in facility or property management, including tenant relations.

• Strong knowledge of building systems, maintenance procedures, and regulatory compliance.

• Excellent interpersonal and communication skills.

• Proficient in Microsoft Office and facility management software.

• Ability to multitask, prioritize, and lead a team in a dynamic environment.