EMM Administrator (IT)

Key Responsibilities 

• Reporting to Implementation Manager  

• Perform a routine store Devices’ checkup via dashboard 

• Monitor system activity utilizing Enterprise level EMM monitoring software, and take appropriate action. 

• On/Off-site problem diagnosis and resolution related to Mobile Devices using EMM. 

• Maintain and manage MDM device accounts as well as infrastructure administrative accounts. 

• Work with internal remote team, on-site support team, or local vendors that support the devices at store 

• Work with a team of engineers to plan, design, develop, build and deploy new MDA solutions 

• Ensure Incidents and Service Requests are dealt with to an excellent standard and with customer service in mind 

• Actively work with appropriate teams in IT to pre-empt service issues and minimize the impact of service issues to the Business 

• Knowledge sharing and solve issue 

Key Requirements

• Bachelor's degree in IT, computer engineer ,computer science or other field

• Experience 2-3 years in IT support. 

• 1- or 2-year experience in Mobile (Android / iOS) application monitoring 

• Demonstrated customer support mindset and Service Mind 

• Good communication skills, both written and verbal 

• Communicate in English is a plus 

• Attention to detail in high-pressure situations 

• Good relationship with team 

• Sharing knowledge with team 

• Familiarity with ticketing systems