E-Commerce Project Coordinator (Senior Site Operation Supervisor)

Key Responsibilities:

Project Ownership: Take ownership of website-related projects as the Project Coordinator, ensuring timely delivery, alignment with business goals, and efficient execution of project timelines.

Website Management: Manage the setup, configuration, and ongoing operations of e-commerce websites, primarily on Shopify or similar CMS platforms, maximizing platform capabilities to meet business needs.

Innovation and Optimization: Design and implement new features and functionalities to enhance user experience, streamline operations, and optimize site performance.

Cross-Functional Collaboration: Act as the central communication hub between internal teams (Marketing, IT, E-Commerce Business Units) and external partners, including international stakeholders.

Quality Assurance: Conduct thorough User Acceptance Testing (UAT) to identify and resolve issues, ensuring a seamless user experience. Facilitate communication between business users and developers to address and resolve technical challenges efficiently.

Risk and Issue Mitigation:
Proactively identify potential risks and technical challenges. Develop strategies to mitigate risks and prevent delays or operational disruptions.

Documentation and Reporting: Prepare detailed project plans, progress reports, and system documentation. Regularly update senior management on project statuses, site performance, and key metrics.

Support for E-Commerce Initiatives: Provide ongoing support for current and future e-commerce projects, ensuring smooth operations and timely delivery.

Requirements:

• Bachelor’s degree in IT, Computer Science, E-Commerce, Business, or a related field.
• Minimum of 3 years of experience in project coordination or management, with expertise in e-commerce systems and technical requirements, preferably on Shopify.
• Strong command of English and excellent communication skills, enabling effective collaboration across teams and with international partners.
• Proficient in gathering requirements, understanding technical documentation, and creating system flows.
• Hands-on experience with project integration involving Shopify and other systems such as warehouse management, loyalty programs, or similar tools.
• Strong interpersonal and leadership skills, with the ability to manage stakeholders across various levels effectively.
• Bonus: Technical expertise in Shopify or experience with integrations between Shopify and other systems.