Customer Service Representative

Qualifications:

• College Degree or above, preferred major in logistics, international trade, business administration related.
• 2-5 or above years working experience in multinational company
• At least 2 years of working experiences in customer services, or related business experiences.
• Fluent in English speaking and writing
• SAP or major ERP experience is preferable
• Basic knowledge with domestic sales, import & export and trade business. 
• Familiarity with general contract terms, incoterms, and payment terms etc.
• Proficiency in Chinese will be considered an advantage.

Responsibilities

1. Efficient and satisfactory service to customers
- Perform customer master data management, support credit management, account receivable management. And coordinate from sales order to delivery to meet customer satisfaction via performing delivery reliability commitment. 
- Collect, document and consolidate customers’ problems complaints according to defined procedures/system, Support Non-conformity management. 
- Follow up with customer’s feedback, coordinate abnormal cases and provide effective solution.
- Promptly response to customer request 
- Maintain good relationship with customers
- Provide instant information and effective assistance to commercial team. 

- Implement business rule in customer order management. 
- Ensure that all operations are carried out in accordance with internal SHE/QUALITY systems.

2. Reporting & Information:
- Filing the sales documents timely.
- Coordinate delivery in case the stock is limited. 

Benefits

• Annual leave 10 days
• Public holiday 17 days
• Provident fund 
• Insurance cover employee & employee’s dependent.
• Working 5 days/week (Monday-Friday)
• Fixed bonus
• Company transportation
• Company uniform
• Long service award
• Emergency loan