Customer Service Coordinator (Good English Skills)

Company description:

Peace of mind, just a click away

We provide peace of mind to our clients and customers with transparent, simple and intuitive solutions, supporting customers throughout key moments of life, fully digitalized with the ‘human touch'. This is why we are a leader in our field. Our approach to helping people sets us apart, because we believe technology should always have a heart.

Job description:

Are you a dedicated problem-solver with a passion for delivering exceptional customer service? Allianz Partners Thailand is seeking a Customer Service Coordinator to join our dynamic team. You will provide expert support to our clients, ensuring a smooth experience with our products and services.

Key Responsibilities:

• Provide comprehensive product and service information to customers in the insurance and/or automotive industry, addressing their inquiries and resolving issues efficiently.

• Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.

• Open and maintain customer accounts, ensuring accurate records and up-to-date information.

• Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction. Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.

Work Conditions:

• Work Schedule: 40 hours per week, 5 days per week, with shifts, including night shifts. Flexibility to work on weekends and holidays is expected.

What We're Looking For:

• Strong communication skills in Thai (spoken and written) and good proficiency in English.

• Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.

• Previous experience in call centers, customer service, or supervisory roles is a plus.

• Ability to remain composed and professional under pressure, especially in busy or challenging situations.

• New graduated are welcome

61186 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

We offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.