Customer Program Management Specialist

Responsibilities:

• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• Demand comparison and analysis to support MPS GAP and SIOP submission to management/cooperate team per schedule.
• Review weekly supply commit with  customers and work with internal team
• on shipment plan to meet customer’s requirement to maximize revenue and customer satisfaction.
• Provide supply commit plan, allocation, deal with Customer Integrator order meet on time delivery to commit and to customer request.
• Tracker customer PO, billing and payment without AR aging.
• Manage Engineering Change Order and work with design team in China& Thailand and oversea customers for flawless implementation to meeting deadline.
• Work with engineering team to ensure BOMs  are set up with SAP correctly including update material master, standard cost and AVL.
• info record sourced list to ensure costed BOM is completed for cost
• engineer to quote
• Manage and analyze customer demand to ensure smooth material and production planning for the most accurate shipment delivery to customer.
• Ensure excess and obsolete inventory are tracked, communicate and get disposition & claim to customer in a timely manner.
• RMA shipment and tracker.
• Work with logistics team to get ensure freight forwarder confirm pickup date per time line and update monthly fright cost report and charge back to customer

Requirements:

• Bachelor’s Degree in Business Administration or any other related fields.
• 6-8 years  experience as  Customer Program Management in Manufacturing (Electronics is preferable)
• Excellent customer management, communication, negotiation and problem-solving skills.
• Be a result driven leader.
• Good command of English communication, effective presentation, database management and computer skills.
• Ability to collect and analyze information from internal and external customers to identify and resolve problems.
• Proficient in with Microsoft Excel, Word and PowerPoint.
• Knowledge in SAP and  Kinixis, PowerBI are beneficial.
• Ability to multiple projects under pressure and limited timeline

The company offers very attractive and competitive remuneration package. Interested person please click “Apply Now” and/or submit your Resume in English, and Salary requirements to address below.

Human Resources Department
CELESTICA (THAILAND) LIMITED
49/18 Laem Chabang Industrial Estate, Moo 5, Tungsukhla, Sriracha, Chonburi 20230 Thailand
Telephone: 038 493 561 to 80 Extension no. 2138

Website: www.celestica.com

We thank you for your interest in our JOB & COMPANY. We are looking forward to working with YOU.