Complaint Management staff

Company Description

“The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide.

With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally.

Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility.

We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission.

As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”

Job Description

• Analyze Purchasing Quality KPIs, with a strong focus on Complaint Management.
• Develop and execute action plans to achieve key performance targets in the assigned area.
• Identify and coordinate required competence training programs.
• Establish and optimize workflows to align with Bosch, Customer, and industry standards (e.g., TS16949).
• Follow up on 8D reports with suppliers, prioritizing quality and lead time.
• Monitor KPI results and initiate corrective actions when necessary.
• Implement digital tools such as "Supply On" and global 8D reporting systems.
• Ensure adherence to Quality to Excellence processes and leverage SAP for monitoring.
• Drive continuous improvement initiatives assigned by the Head of Department.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a related field
• Strong management skills with expertise in Quality Management Systems (QMS)
•  Proficient in English (Speaking, Listening, and Reading
• 5 years of experience in Quality Control within the automotive manufacturing industry
• Proficient in MS Office (Excel, Word, PowerPoint, Email, etc.)
• Trained in Quality Management Systems (QMS), including ISO/IATF 16949 and ISO 14001
• Expertise in Core Tools for QMS, such as:
  • APQP (Advanced Product Quality Planning)
  • FMEA & Control Plan (Failure Mode and Effects Analysis)
  • MSA (Measurement System Analysis)
  • SPC (Statistical Process Control)
  • PPAP (Production Part Approval Process)
  • VDA, CSR's (Customer-Specific Requirements)

Additional Information

5 working days, health & life insurance, uniform, provident fund and home loan with Government Housing Bank.