Claims & Policy Management, Health Insurance (Good Eng, TOEIC 700, New Grads)

At Allianz Partners, we support international students during their studies in Australia by delivering reliable and efficient health insurance services. As part of our Global Competence Centre (GCC) in Bangkok, you’ll focus on backend operations only—specifically in claims assessment and policy administration.

Whether you're a recent graduate or someone with experience in insurance operations, we welcome you to grow your career with us in a truly multicultural and international working environment.

Key Responsibilities:

Claims Management

• Review and process health insurance claims based on policy terms and conditions.

• Ensure all claims are handled within service level agreements (SLAs).

• Verify supporting documentation and flag any inconsistencies for further review.

• Contribute to the accuracy and efficiency of claims assessment processes.

• Collaborate with internal teams to solve issues and improve claim workflows.

Policy & Refund Management

• Process refund requests from students, agents, and universities.

• Validate member eligibility and review submitted documents in accordance with company policy.

• Update records in the system with high attention to detail.

• Track the refund process to ensure timely completion and compliance.

• Support continuous improvement initiatives related to policy services.

What We’re Looking For

• Open to new graduates—training will be provided!

• Bachelor’s degree in any field (Healthcare, Business, or related is a plus).

• Detail-oriented with strong administrative and problem-solving skills.

• Comfortable working with documents, spreadsheets, and internal systems (Excel, Word, etc.).

• Good English skill (TOEIC 700+ is highly preferred)

• Prior experience in insurance, claims, or back-office admin is a bonus—but not required.

• Location: Soi Petchaburi 35, Ratchathewi, Bangkok, Full-time, Hybrid Work

Key benefits/What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

71100 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 

Join us. Let's care for tomorrow.