Call Center Inbound English Skill (New Graduate are Welcome)

Key Responsibilities:

• To serve customers by providing product & service​ information such as Credit Card and Personal Loan via telephone 
• To solve customers' problems about products and services via telephone
• To provide an advise which beyond​ customer’s need and satisfaction.
• For  Supervisor: Manage Call Center Team to perform job responsibilities that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service. Provide daily supervision to call center team and encourage team to be customer service focused.

Qualifications:

• Bachelor's Degree or higher in any fields
• TOEIC score of 600 or higher
• Excellent in English for Speaking, Listening and Writing is preferred
• Excellent servicing and communication skills with service-mind
• Responsible & able to work under pressure
• Able to work on shifts
• Computer Skill : Microsoft Office (Word, Excel, PowerPoint)
• Fluent in Thai, Not Provide Work Permit

Compensation& Benefits:

• Salary : Officer – The salary will depends on experiences + Language skill incentive pay (based on TOEIC score) / Supervisor – The salary will depends on experiences + Language skill incentive pay   (based on TOEIC score)
• Shift allowance : 3,000 – 4,000 Baht per month.
• Working 5 days a week
• Overtime payment (according to the performance and company’s condition)
• Guarantee bonus & Variable bonus.
• Life and accidental insurance.
• Health insurance.
• Compensation for relatives death (Father, Mother, Spouse and Child)
• Social Security Scheme.
• Provident fund.
• Annual leave start from 12 days.
• Always provide teaching new knowledge and curriculums.
• Career growth opportunities
• Etc.

Work Location:

• Near BTS Phrom Phong Station & MRT Sukhumvit Station

Krungthai Card Public Company Limited

591 อาคารสมัชชาวาณิช 2 (UBC II) ชั้น 14 ถนนสุขุมวิท 33
แขวงคลองตันเหนือ เขตวัฒนา กรุงเทพฯ 10110

Tel : 0-2828-5099, 065-507-0041 Fax : 02-665-5875

Website : https://www.ktc.co.th/careers [link removed]