Administrative Receptionist / Students Services Officer

International House World Organisation is the world's leading English teacher training organisation with over 150 schools in more than 60 countries. IH Bangkok is one of the largest Cambridge English teacher training schools in the world. Our office in Sukhumvit Bangkok is looking to add two more Administrative Receptionists to its team to support IH Bangkok's expanding team of trainers and teachers along with our students.

Job Description and Responsibilities

• Customer Support of existing trainees and students

• Handle enquiries efficiently and in a friendly manner. Enquiries can be from walk-in clients, on the phone, or via our social media accounts including Facebook, Messenger, Instagram, TikTok, Line and What'sapp

• The duties include advising clients, organising placement tests, taking bookings, issuing invoices and following up with payments.

• Students and trainees need to be contacted regarding timetables, reports visa support and accommodation.

• Visa processing and support for students and teachers at government departments.

• Students and teachers' timetable confirmation. 

• Full training on all courses and customer support is given and opportunities for further development and advancement exist for pro-active, efficient and positive team members. 

Job Requirements 

• Must have a minimum of a Bachelors' Degree in a related field.

• Fluent in spoken and written English at a minimum B2 upper intermediate level and take joy in using English confidently with customers

• Pleasant, well-groomed, and well spoken.

• Customer oriented, friendly personality happy to be in the company of multi-national students at the school and on school trips outside the school

• Highly Competent in office IT with particular reference to Google Workspace applications including Docs, Worksheets and Slides

• Work well as part of a 9 person team and step forward to take responsibility when required 

• Highly organsised and communicative within the team and a problem solver at heart

• Preferable expertise in Social Media Marketing apps

• Preferable ability to use adobe photoshop and illustrator and/or Canva

• To be able to work Monday to Friday with Saturday and Sunday off or Sunday to Thursday with Friday and Saturdays as days off